Refund & Return Policy

At Boldo Verland, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process. Please review the details below.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unopened, unused, and in their original packaging.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or partially consumed products.
• Personalized or custom-made items.

3. How to Initiate a Return

1. Contact us at [email protected] to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include your order number and a brief explanation of the reason for the return.
4. Ship the item to the following address:
   Boldo Verland
   ul. Sienkiewicza 18, 64-920 Piła, Polska

4. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 14 business days and issued to your original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

5. Exchanges

• If you would like to exchange an item, please contact us at [email protected].
• Exchanges are subject to product availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email protected] or call +48 (67) 728 19 34.
• We will provide instructions for returning the item and arrange a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us:

• Phone: +48 (67) 728 19 34
• Email: [email protected]
• Address: ul. Sienkiewicza 18, 64-920 Piła, Polska